For returns, please reach out to us within 14 days of receiving your packade. Keep in mind that you are responsible for shipping costs and any additional fees such as packaging and materials.
You’re responsible for securely returning the package to us.
Once we confirm the product’s condition, we’ll promptly refund your money.
If your product arrives damaged, contact us immediately with details, pictures, and any necessary information for a complaint.
Buyers are responsible for any potential customs duties.
Please be aware that colors, shades, and textures may appear differently in photos than in reality. While we strive to accurately represent our artwork, variations can occur due to screen settings.
Feel free to contact us for more photos or with any questions.
For inquiries about returns or refunds, reach out to us at studio@luciana-ame.com, and we’ll guide you through the process.